As Freddy’s Reopens Dining Rooms, Off-Premises Focus Remains

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Several weeks ago, members of the COVID-19 response task force for Freddy’s Frozen Custard & Steakburgers met at one of the brand’s company restaurants in Wichita, Kansas, where “we walked through every guest interaction to determine what can we do and what should we do,” said Scott Redler, co-founder and chief operating officer of the 383-unit brand.

That restaurant, along with other corporate-owned locations in the area, served as a prototype for the safety installations now being rolled out systemwide as Freddy’s begins to reopen its dining rooms with limited capacity. Social distancing floor and tabletop stickers, line dividers to establish a queue and plexiglass cashier guards are among the changes Freddy’s is bringing to its restaurants. Plexiglass backings behind booths provide another level of separation and, said Redler, are an example of how Freddy’s is taking steps above and beyond what’s recommended by the Centers for Disease Control and Prevention.

Read more: Franchise Times