FredHead Feed: Freddy’s Wins Reputation 800 Award for Online Hospitality

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At Freddy’s, we pride ourselves on ensuring every Guest has the best dining experience and we love serving you The Freddy’s Way!

Freddy’s Frozen Custard & Steakburgers has been recognized through the distinguished Reputation 800 Award for online digital hospitality which encompasses social media interactions and reviews.Reputation 800 Award

Freddy’s Digital Hospitality Team handles and responds to ALL of our FredHeads’ questions and feedback on social media throughout the nation, almost 24 hours a day. Our team is made up of eight real people (and self-proclaimed FredHeads) who work around the clock supporting the Freddy’s mission and vision. Two of them are past assistant managers at Freddy’s restaurants!

The wonderful members of our Digital Hospitality Team!

When our rock star team isn’t working, Reputation’s dedicated service representatives work to answer Guest questions too, and we are grateful for their support!

But don’t take it from us! Check out some of our #FredHeads’ reviews below:

  1. “Best service! We went in right at lunchtime on a Sunday and it was packed. The manager saw us looking around, immediately came over to a table that was put away and set the whole thing up for us to sit (still socially distanced from the other tables). As we ate, he continually checked on us and kept making rounds to assist other customers.”
  2. “Clean, quick, courteous, and delicious as always!!”
  3. “This Freddy’s location has got to be the absolute best one that I’ve ever been to in my life. If I could give them 10 stars, I would do that!!! Their customer service is the absolute BEST that I’ve encountered in years. They need to truly start a customer service and management school!!!”
  4. “I wish more people knew about Freddy’s. I feel it’s a little bit of a hidden gem when it comes to fast food. They are always so kind, and everything is made fresh to order. It’s really easy to customize your meal, too! Their custard is also SO good. They don’t have crazy flavors (leave that to the ice cream parlors), just vanilla and chocolate. But they have several toppings that you can add to make it just right! Whether you’re looking for a full meal or just a tasty dessert, Freddy’s has your back.”
A family enjoys a meal at Freddy's


Freddy’s also ranked number one in Newsweek’s 2021 America’s Best Customer Service Companies list in the Fast-Casual Restaurant Chain category, and we could not be any more humbled each and every day. We’re beyond grateful to every FredHead and hope to serve you soon!

Share with the world what you love about Freddy’s. Post your pics or comments, but don’t forget to tag @freddysusa on FacebookInstagramTwitter and Pinterest for a chance to be featured on our national social media pages!

Please check with your local Freddy’s for hours and COVID-19 safety measures.