Rewards FAQS
Points
How often can I earn points?
Points can be earned on up to 3 orders each calendar day. Consistently maxing out the earning limit on multiple days can result in an account being flagged for fraudulent activity - and ultimately being suspended from the rewards program.
Can I earn points on orders I did not pay for?
Earning on orders that you did not pay for is considered fraudulent activity. Continued earning on orders in this manner will flag your account for fraudulent activity and potentially suspend your account from participating in the Freddy's Rewards program.
Can I earn points after an order is placed?
Yes, simply enter the barcode number on your receipt using the barcode entry in your rewards dashboard. You must enter this barcode within 72 hours to earn points.
Do I earn points on delivery orders?
If signed in, all delivery orders placed through the Freddy’s App or Freddys.com will earn points. If you’d like to earn points on a third-party delivery order, you can enter your receipt in the App.
Do my points expire?
Points expire one year after they have been earned.
How do I earn points?
You'll earn 10 points for every $1.00 spent on your pre-tax purchase when you're signed in to the Freddy's App or place an order online. When ordering at a Freddy's restaurant, simply tap Earn in the app and have your unique QR code scanned at the register before completing your purchase. Please note that points cannot be earned on gift card purchases, and it may take up to 24 hours for earned points to appear in your account.
Rewards
How can I participate in Freddy's Rewards?
You can participate in Freddy's Rewards by downloading our mobile app or visiting Freddy's Rewards and creating a Freddy's Rewards account. For the best experience in the mobile app, the latest version of iOS / Android is recommended.
Do I get a reward on my birthday?
When you sign up and provide your birthday, we'll send you a surprise reward on your birthday each year to use within the next 30 days! Birthdays falling within 30 days of signup will receive their reward the following year. If you'd like to change your birthday, please reach out to our team using the Freddy's Rewards Support Form.
Is Freddy's Rewards available at all locations?
While most of our locations participate in Freddy’s Rewards, a few nontraditional locations at airports, sports venues and college campuses do not participate.
Why can't I see my sign-up reward?
The reward for signing up on the Freddys App may take up to 24 hours to appear in your account. If your reward does not appear after 24 hours, reach out to our digital hospitality team by using the support form below.
Can I use a reward and a promo code in the same order?
Unfortunately, you cannot combine promo codes with rewards at this time.
How many rewards can I redeem in one order?
Only one reward can be redeemed per transaction.
How do I redeem rewards?
To redeem a reward at the register, let the Freddy’s Team Member know you’d like to redeem a reward and simply scan your reward QR code. To redeem a reward in-App or online, add the desired item to your bag and then apply the reward from the “Available Rewards” section on the bag screen.
Scan to Pay
What is Scan to Pay?
Scan to Pay is a way for loyalty members to earn points, redeem a reward, and pay using a saved credit card, all in one scan at the register after you add a credit card to your app.
Where can I find Scan to Pay in the app?
It is in the Scan button at the bottom of your app. You may need to update your app before seeing it.
When do I scan my app at the register to use Scan to Pay?
You scan your app once you have told the Team Member at the register everything in your order.
How do I redeem a reward using Scan to Pay?
Within the Scan screen, select the reward you would like to apply at checkout.
Can I turn off Scan to Pay once I have turned it on?
Yes, you can. And you can turn it back on any time you want.
Can I add or remove a credit card after I have enabled Scan to Pay?
Yes, this is always available.
Still have questions?
If you have a question regarding your account, let our team know by clicking the button below.
