Frequently Asked Questions

ACCOUNT

How do I migrate my account to the new App? 

If you previously signed up using email – use that same email to Sign-Up (do not try to Log In) in the new App and create a new password. Any points & account details from the previous App will transfer over.

If you previously signed up using Facebook Sign-In – use that Facebook email to Sign-Up (do not try to Log In) in the new App and create a new password. Any points & account details from the previous App will transfer over.   

If you previously signed up using Apple ID – see our detailed instructions on how to migrate your account below:

  1. Open Settings on your iPhone.
  2. Tap on your name/profile at the top of the screen.
  3. Tap “Password & Security.”
  4. Tap “Apps Using Apple ID.”
  5. Tap on the Freddy’s App.
  6. Find your unique Apple email used for your account under “This App Received”
  7. Copy that email, and use it to Sign Up on the new Freddy’s App.

Still having issues migrating your account? Let us know through the Freddy’s Rewards Support Form.

How do I migrate my account to the App with a new email address? 

First, migrate your account to the new App using the instructions above. Then, use the Freddy’s Rewards Support Form to request an email change.

How do I change my password? 

Visit the profile settings section in the Freddy’s Rewards App or Freddys.com and select “Change my password”. If you have forgotten your password – select the “Forgot Password” prompt on the login screen.

How do I change the email associated with my account? 

Fill out the Freddy’s Rewards Support Form to request an email change.

How do I delete my account? 

To delete your account, please submit a Data Removal Request. 

POINTS

How do I earn points?

When you place an order while signed in to the App or online, points will be added to your account within 15 minutes. When ordering at a Freddy’s location, simply scan your unique QR code in-App at the register by tapping “Earn.”  Points cannot be earned on gift card purchases. 

Do my points expire?

Points expire one year after they have been earned.

Do I earn points on delivery orders?

If signed in, all delivery orders placed through the Freddy’s App or Freddys.com will earn points. If you’d like to earn points on a third-party delivery order, you can enter your receipt in the App. 

Can I earn points after an order is placed?

Yes, simply enter the barcode number on your receipt using the barcode entry in your rewards dashboard. You must enter this barcode within 72 hours to earn points.

REWARDS

How do I redeem rewards?

To redeem a reward at the register, let the Freddy’s Team Member know you’d like to redeem a reward and simply scan your reward QR code. To redeem a reward in-App or online, add the desired item to your bag and then apply the reward from the “Available Rewards” section on the bag screen. 

How many rewards can I redeem in one order?

Only one reward can be redeemed per transaction. 

Can I use a reward and a promo code in the same order?

Unfortunately, you cannot combine promo codes with rewards at this time. 

MOBILE & ONLINE ORDERING

Do I need to check-in at the restaurant for Carry-Out orders? 

When picking up your order you do not need to check-in. Simply walk in & pick up your order from our Mobile Order Station. 

How do I pay with my Freddy’s Gift Card?

You can add a gift card to your account during checkout. Find Add Payment Method near the bottom, click +Gift Card. Enter your Gift Card number & 4-digit pin code, then select Save Card for Later.

How do I view my Freddy’s Gift Card balance?

Go to your profile. Select Payment Methods, then Gift Card to view your remaining balance.

Can I change or cancel my mobile order after placing it? 

On the recent orders screen, check to see if your order has a “Modify Order” or “Cancel Order” button. If you do not see these options on your order, the order is already being made in our kitchen and cannot be modified or cancelled. 

Can I save my favorite orders? 

If you have an order that you love, visit your recent orders and click the heart icon on any past order to save it. 

Can I join Freddy’s Rewards if I don’t have the App? 

You can sign up on Freddys.com on any device to participate in the Freddy’s Rewards program. 

Still need help? Contact us using the support form below!